Payments
While some smaller, in-stock orders can be paid using credit card, for most orders we will ask for payments via check. Because we donate a portion of all our sales to animal rescue groups, we would rather have those credit card fees go to a better cause! For custom projects, once you are ready to proceed with the design process, we will ask for a 50% deposit at which point our artists will create a scaled concept drawing showing the suggested layout prior to production. Don’t worry – we won’t hold up your order waiting for snail mail to arrive!
However, if you still prefer to use a credit card for convenience, we will add on a 3% service fee.
Please note that since the majority of the designs we create are customized in size, colors, or layout, we do not offer an online ordering option (with the exception of our pre-framed and grouted wall art), however we would be happy to assist you with your project via phone or e-mail – click here to learn more.
Returns
At Wet Dog Tile Company, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Please inspect all tiles carefully prior to installation. Use is acceptance, and no returns or refunds will be considered for tile that has been installed.
Because we take such care ensuring customers are happy with their order prior to shipping by providing scaled concept drawings, dry-lay photos, and an open line of communication, all orders are considered special order and are not returnable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions, please contact us at:
Wet Dog Tile Co.
828 Forest Road
Alstead, New Hampshire 03602
603-835-8099
[email protected]
Policy Changes
We reserve the right to update or change our return policy at any time. Any changes will be posted on this page.
By making a purchase from Wet Dog Tile Company, you acknowledge that you have read, understood, and agree to our return policy.